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Bro Code Authority
What is Bro Code Authority?
Bro Code Authority is a men's apparel brand dedicated to empowering and inspiring men through clothing that embodies values like ambition, integrity, and camaraderie. Our t-shirts, hoodies, and accessories are designed to motivate and build a community focused on personal growth and brotherhood.
What kind of products do you offer?
We offer high-quality t-shirts and hoodies made from athletic, durable fabrics. Each design reflects motivational messages and values that align with the Bro Code mindset—ideal for men who want to elevate their style and mindset. Our product lineup is always expanding and we're continuing to add designs, new products, and accessories.
General Questions
What sizes do you offer?
Our t-shirts and hoodies come in a range of sizes from Small to XXXL. We aim to offer inclusive sizing that fits all body types. For more specific information, please refer to our Size Guide on each product page.
We are planning to offer additional sizing options in the near future, including youth sizes and extended sizing options up to 5XL.
Do you offer any promotions or discounts?
Yes! We regularly run promotions and offer special deals. Be sure to subscribe to our newsletter for early access to new drops, discounts, and exclusive offers.
Do you offer custom designs?
Yes, please contact us for custom requests and we will be happy to speak with you.
How can I contact customer service?
Our customer service team is always here to help! You can reach us by going through our Contact Us page. We aim to respond within 24 hours on business days.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal and other secure payment methods through our Shopify platform.
Is the Bro Code community open to everyone?
Absolutely! The Bro Code community is all about support, motivation, and inclusivity. We welcome anyone and everyone who resonates with our values, no matter their background or experience.
We will soon be launching our Sisterhood Code, Code Collective for couples and families, and Dad Bros lineup. Be sure to subscribe to our newsletter for early access to new drops, discounts, and exclusive offers.
Can I follow Bro Code Authority on social media?
Yes! Stay connected and inspired by following us on Instagram, Facebook, TikTok, YouTube and Twitter/X. Be part of the conversation, share your journey, and tag us in your posts to be featured.
Orders
How do I place an order?
You can easily place an order by browsing our collection, selecting your desired size and color, and clicking "Add to Cart." Follow the prompts to complete the checkout process.
Can I modify or cancel my order after placing it?
Once an order is placed, we process it quickly to ensure timely delivery. If you need to make any changes, please contact us within 24 hours, and we'll do our best to accommodate your request. If the order has already shipped, we’ll assist you with a return or exchange.
How can I check the status of my order?
Once your order is placed, you’ll receive a confirmation email with tracking details. You can also log into your account on our website to check the status of your order at any time.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once your order is shipped, you’ll receive a tracking number so you can follow your package.
What if I didn't receive an order confirmation email?
If you didn’t receive an order confirmation email, please check your spam or junk folder. If it’s not there, contact our customer service team, and we’ll be happy to resend the confirmation.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible. If the order hasn’t shipped yet, we’ll make the necessary changes. If it has already shipped, we may not be able to adjust the address, but we’ll assist you with other options.
How do I apply a discount code to my order?
During the checkout process, you’ll see an option to enter your discount code. Enter the code and click "Apply" to adjust the total amount before finalizing your purchase.
What should I do if I receive the wrong item or my order is incomplete?
We’re sorry for any inconvenience! If you receive the wrong item or your order is incomplete, please contact our customer service team right away, and we’ll make sure to correct the issue as quickly as possible.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. You can use this to track your package until it arrives at your door.
How can I get a copy of my invoice or receipt?
Your order confirmation email includes your invoice. We will also include a packing slip with your order. If you need another copy, simply log into your account on our website or contact our customer service team, and we’ll be happy to send it to you.
Returns & Exchanges
What is your return policy?
We stand by the quality of our products. If you're not satisfied with your purchase, we accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original condition. Simply contact us for return instructions, and we’ll be happy to help
Shipping & Receiving
Where do you ship?
We offer free shipping on all orders within the U.S. No matter where you are in the States, your order will be delivered to your door at no additional cost!
How much is shipping?
Shipping is completely free for all orders within the U.S. You pay only for the gear, and we handle the shipping! You can certainly pay for expedited shipping or next day air if you like.
Do you offer international shipping?
At the moment, we only ship within the United States. However, we're working on expanding our shipping options in the future—stay tuned!
How long does shipping take?
Shipping within the U.S. typically takes 3-7 business days, depending on your location. You’ll receive tracking information once your order has shipped so you can keep an eye on its arrival.
Other
Still have questions?
If you didn’t find the answer you were looking for, feel free to reach out! Contact our customer service team on our Contact Us page and we’ll be happy to assist you.